The Rental Network Featured:
I joined The Property Management Podcast with That Property Mum to talk about what it really takes to lead in an industry where change is constant.
We unpack how strong leadership, proactive education, and the right mindset empower teams to confidently navigate legislation, rental reforms, and client conversations -without overwhelm.
Property managers across Victoria are navigating the next wave of rental reforms.
I recently shared some insights with Yahoo Finance into the challenges agencies are facing as legislation changes again.
The reality is that good property management today is not just about service – it’s about staying compliant in an increasingly complex regulatory environment.
This is why ongoing training, strong systems and industry education are more important than ever.
I recently joined David Woolfall on the W&S All Things Property Management podcast. As Director of The Rental Network, I work with PM businesses to strengthen systems and processes, giving me insight into common industry challenges and how to fix them. We cover hidden mistakes, practical improvements, what top offices are doing right, and more. Have a listen and let me know your thoughts!
It was a pleasure joining Sarah to discuss the critical role onboarding plays in establishing trust, alignment, and long‑term client success.
A well‑structured onboarding process isn’t just operational, it sets the tone for communication, expectations, and the entire client relationship. When we invest in getting this stage right, we reduce friction, strengthen confidence, and position our teams to deliver consistently high‑quality service.
I joined the PM Collective to unpack practical systems, onboarding tools, and portfolio strategies that strengthen teams and boost agency value. From smarter operations to proactive audits, this episode is packed with actionable insights for property managers and business owners.
Musing on the leadership dynamics in property management and the value of a strong connection between teams. I had a fascinating conversation with Kasey Lawrence about the importance of supportive leadership in creating a winning property management team. Many insights were shared, notably the crucial role of culture, system, structure, and support for a successful team.
I was thrilled to be a guest on Real Estate Renovators discussing how to set your PM department up for success, the ever important issue of staff training, the huge issue of staff turnover and how dearly it can cost your business if your department is not adequately set up or supported… & much more.
